SERVICE SUCKS

My mom is on Warfarin and has to have her INR levels checked all the time . She is registered on the BonCap for this but I have to keep sending endless complaints between Pathcare and Bonitas , pathcare says they do use I48.0 On all accounts but Bonitas keep rejecting 090119Q5Z0P4 is the latest enquiry number. I cannot understand why I have to go back and forth every time. Past 6 months there are shortfalls June to December on all hospital admissions PMB why is it not paid in full Asthma and Bipolar I need one person to look at the accounts and explain why there are shortfalls at a DSP OF YOUR CHOICE