1 reviews | Active since Apr 2009
Service is Putrid!!!!
I have made numerous calls and left 3 messages with Rewel as well as his colleagues to have Lebo Morobane from the complaints department to give me a call. How many more calls should one make before a matter is given attention. Clearly the escalations is just another word that is casually used at Bonitas, not only does it have no meaning but nothing is expedited either. After 3-weeks of many calls and escalations, here I am yet again with 2 additional calls for someone to contact me to have something that is extremely simple resolved. However I speak to people that don't have the ability to help nor can they even understand simple English!!!I SHOULD ACTUALLY BE ESCALATING THIS TO THE COUNCIL OF MEDICAL SCHEMES, MAYBE THEN SOMEONE WILL LISTEN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Bonitas Team
Bonitas Team
To make matters worse, Lebo Morobane from the complaints department promised to revert to me yesterday morning with a resolution. It is Friday afternoon and I am yet to get a call from him too.
Bonitas is consistent in making promises at all levels but also consistent in not keeping them either!!! No wonder all the agents in this scheme provide such pathetic service as there is no recourse. The member is the only party that suffers as a result!!!
To make matters worse, Lebo Morobane from the complaints department promised to revert to me yesterday morning with a resolution. It is Friday afternoon and I am yet to get a call from him too.
Bonitas is consistent in making promises at all levels but also consistent in not keeping them either!!! No wonder all the agents in this scheme provide such pathetic service as there is no recourse. The member is the only party that suffers as a result!!!