********** Service from Bonitas. Do not use for your medical aid!

My daughter was born in February of this year in an emergency c-section. All prior authorisation was approved by Bonitas for the procedure through our comprehensive cover.

There was then months of to-and-fro after the birth where Bonitas refused to pay out for my daughter's NICU stay as well as the outstanding anaesthesiologist account. After a HUGE struggle, Bonitas supposedly rectified the error that was preventing the payment and we were told that all was well and sorted.

We have now received final notice from both the hospital as well as the anaesthesiologist's office to say we will be taken to court for failure to pay if we do not pay the outstanding balances (approx R90k combined).

Bonitas told us that the problem was sorted and the accounts settled, only to find out that that was a lie.

Bonitas has caused a huge amount of stress and aggravation during a time when we should have just been enjoying our new little one.

I would NOT recommend Bonitas to anyone. Their admin is **********, they are full of empty promises, and trying to get through to someone who can actually help is like trying to pull blood out of a stone.

I want to know from someone at Bonitas when they plan on settling these 2 accounts which fall well within our comprehensive cover.