service delivery

I am waiting to be called

Bonitas has called me apologizing, Apology not accepted , damage has been done ! I slept in a filthiest Hospital while making monthly contributions to Bonitas

Azusakhe should take her job seriously as she is dealing with peoples lives , she told me that it was her knock off time and won't grant me authorization! she's leaving ! ( please listen to that recording)

After she gave incorrect information to Mediclinic that I was on a waiting period whereas I am not ! that time I was about to be taken to theatre for procedure to be performed that was all canceled because of her incompetence

She better pray that I give birth to a healthy baby !

I will be escalating this further , worse I sent an email to Bonitas Principal Officer, who still has not acknowledged my complaint

thanks

another complaint about this pathetic medical aid called BONITAS

I still have not received feedback with regards to my previous complaint where I slept in a Public Hospital due to *********** Azusakhe who gave incorrect information that I was on a waiting period

They still haven't listened to a call of an Agent who told me that she won't help me with Auth because she was rushing to knock off

I called this no ***, spoken with Nurse Sanet who was very rude and dropped the call on my ear

I have enquired about my maternity bag , and she said that the offices are closed due to loadshedding, my thing is loadshedding in SA is permanent and won't go away , so everytime there's loadshedding are they not going to operate ? the above nurse was rude , told me to call on Monday, she won't give me their email address to lodge a complaint, I can also check their email address on Google with my own data ! but who is the client here ? who is employed by Bonitas ? is it me or the nurse ? why should I use my own data to look for the email address where she is employed!

I am up to here with Bonitas pathetic service

there is still no reply on the above complaint instead Bonitas consultants are continuing being rude, no one is calling me as they are inbound call centre wow welcome to SA

Please be advised that apology is not accepted, and it won't reverse the trauma that I have gone through in a Public Hospital while contributing to Bonitas due to an *********** and not fully equipped consultant in Hospital Auth Dept who dropped a call on my ear , I am escalating this to CMS
Kindly be advised that the poor service and rude consultants still continues at Bonitas
I had another rude nurse from Maternity Dept : Bonitas , her name is Sanet _ I enquired about my maternity bag last friday, she told me the Dept that deals with bags is closed, the time was 2pm , I asked why so early she told me it's due to loadshedding, my thing is loadshedding is here to stay and won't go away , so is Bonitas going to close every time there is loadshedding? I asked her to give me the email address for that Dept , she told that she does not have and I must use my own data and Google it , I was shocked, why am I doing her work ? I am not employed by Bonitas , I am the client here
Again yesterday , I am requesting an Auth for my new born baby to be admitted at Netcare Blaauwberg Hospital, Jenis who reports to Elis in Auth Dept again was rude and hanged up on me
So are we supposed to accept your apologies and unacceptable behavior continues!
I need to be called back , this goes to OMBUDSMAN and a Principal Officer
Thanks

Good day,
Please be advised that apology is not accepted, and it won't reverse the trauma that I have gone through in a Public Hospital while contributing to Bonitas due to an *********** and not fully equipped consultant in Hospital Auth Dept who dropped a call on my ear , I am escalating this to CMS
Kindly be advised that the poor service and rude consultants still continues at Bonitas
I had another rude nurse from Maternity Dept : Bonitas , her name is Sanet _ I enquired about my maternity bag last friday, she told me the Dept that deals with bags is closed, the time was 2pm , I asked why so early she told me it's due to loadshedding, my thing is loadshedding is here to stay and won't go away , so is Bonitas going to close every time there is loadshedding? I asked her to give me the email address for that Dept , she told that she does not have and I must use my own data and Google it , I was shocked, why am I doing her work ? I am not employed by Bonitas , I am the client here
Again yesterday , I am requesting an Auth for my new born baby to be admitted at Netcare Blaauwberg Hospital, Jenis who reports to Elis in Auth Dept again was rude and hanged up on me
So are we supposed to accept your apologies and unacceptable behavior continues!
I need to be called back , this goes to OMBUDSMAN and a Principal Officer
Thanks

I am now referring the mater to CMS

Good day, Please kindly look into this claim : DOS _ 301222 BONESSENTIAL SELECT , what is the amount charged for ? which services were rendered ? which tarrif codes were charged ? can you request a fully specified account for the attached claim from Tygerberg, as I was there for few hours and I was referred back to Mediclinic few days later after I was discharged a nurse from Tygerberg called me and asked me if did I give birth there ? I was shocked ! why are they asking me ! aren't they making clinical notes on the patients folder ? and lastly do you see the costs incurred due to Azusakhes negligence, she gave incorrect information that I was on a waiting period whereas I wasn't, and I was sent to a to a horrific n filthiest Public Hospital while I was on the Medical Aid ,can Azusakhes employer be liable for costs incurred this is her error not mine , why am I liable for her incompetencethis lady is in Auth Dept , employed by Medscheme so the administrator should be liable please see into this and I want to be called Thanks N Tshaka Show quoted text