Service Delivery

<p>Good Day</p> <p> </p> <p>I recommended my family & friends to Bonitas due to their benefits & customer service but with most providers, they end up disappointing their loyal members at some point.</p> <p> </p> <p>From paying an affordable premium of R368, the premium will increase to R843 from Jan 2017. </p> <p>As a pensioner, how can I afford this premium as it increased by R475? </p> <p> </p> <p>I called the call centre to try to understand as to why the premium increased so much, I was put through from one caller to another & hung up the phone as I already spent 18 minutes on the phone trying to speak to someone that could assist.</p> <p> </p> <p>There is no longer a low cost affordable option & the customer service is also deteriorating!!</p>