KB
Kimmy B
1 reviews | Active since Dec 2018
27 Feb 2026, 03:39
*** service again
This is again a issue from my medical aid they are not paying my Dr's bills from Dec I called them end of Jan they advised it was all paid on the 26th but nothing has been paid
Why is this medical aid gone to ****
I went to the pharmacy on the list they telling me they can't claim from my kid his not active
But I pay monthly if this is going to continue I will rather go to Discovery atleast they are not so useless and I had to complain on hello Peter for a response boncap is a piece of ****
If any emergency happens and I don't get access to my medical aid I will sue Bonita so dizzy
Helpful (0)
Replies (7)0
Replies (7)
Bonitas Medical Fund's replyOfficial
27 Feb 2026, 08:48Hello Kimmy B Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards Bonitas Team
Bonitas Medical Fund's reply27 Feb 2026, 08:48
Official
Hello Kimmy B Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards Bonitas Team
KB
Kimmy B's updateReviewer Update
27 Feb 2026, 11:30I would expect a call in regards to this
KB
Kimmy B's update27 Feb 2026, 11:30
Reviewer Update
I would expect a call in regards to this
Bonitas Medical Fund's replyOfficial
27 Feb 2026, 12:33Hello Kimmy B
Your case has been escalated and is currently being handled by our escalation's agent, who is committed to resolving this matter for you as quickly as possible.
A callback has been requested, and you will be contacted soon.
Thank you for your patience while we work to assist you.
Kind Regards Bonitas Team
Your case has been escalated and is currently being handled by our escalation's agent, who is committed to resolving this matter for you as quickly as possible.
A callback has been requested, and you will be contacted soon.
Thank you for your patience while we work to assist you.
Kind Regards Bonitas Team
Bonitas Medical Fund's reply27 Feb 2026, 12:33
Official
Hello Kimmy B
Your case has been escalated and is currently being handled by our escalation's agent, who is committed to resolving this matter for you as quickly as possible.
A callback has been requested, and you will be contacted soon.
Thank you for your patience while we work to assist you.
Kind Regards Bonitas Team
Your case has been escalated and is currently being handled by our escalation's agent, who is committed to resolving this matter for you as quickly as possible.
A callback has been requested, and you will be contacted soon.
Thank you for your patience while we work to assist you.
Kind Regards Bonitas Team
Bonitas Medical Fund's replyOfficial
02 Mar 2026, 14:58Hello Kimmy B Thank you for reaching out to us via hellopeter. Following Boncap email communication, we confirm that your concern has been addressed and the matter is now resolved. we sincerely apologise for any inconvenience caused and truly appreciate your patience throughout this process. Kind regards, Bonitas team
Bonitas Medical Fund's reply02 Mar 2026, 14:58
Official
Hello Kimmy B Thank you for reaching out to us via hellopeter. Following Boncap email communication, we confirm that your concern has been addressed and the matter is now resolved. we sincerely apologise for any inconvenience caused and truly appreciate your patience throughout this process. Kind regards, Bonitas team
KB
Kimmy B's updateReviewer Update
02 Mar 2026, 15:01THIS HAS NOT BEEN SOLVED BONCAP IS SO USELESS SHOW ME HOW IT'S SOLVED AND WHERE AND TELL ME WHAT WAS DONE TO SOLVE IT AS MY DR STILL HASN'T BEEN PAID.... NO OME CONFIRMED WHY THEY SAID MY SON'S MEDICAL AID WAS TERMINATED AND NO ONE IS RESPONDING ON WHATSAPP VIA BONCAP LINE IT'S PATETIC YOH
KB
Kimmy B's update02 Mar 2026, 15:01
Reviewer Update
THIS HAS NOT BEEN SOLVED BONCAP IS SO USELESS SHOW ME HOW IT'S SOLVED AND WHERE AND TELL ME WHAT WAS DONE TO SOLVE IT AS MY DR STILL HASN'T BEEN PAID.... NO OME CONFIRMED WHY THEY SAID MY SON'S MEDICAL AID WAS TERMINATED AND NO ONE IS RESPONDING ON WHATSAPP VIA BONCAP LINE IT'S PATETIC YOH
Bonitas Medical Fund's replyOfficial
03 Mar 2026, 10:12Hello Kimmy B Thank you for reaching out to us via hellopeter. Following the second Boncap email communication, we confirm that your concern has been addressed and the matter has now been resolved. We sincerely apologise for any inconvenience caused and truly appreciate your patience throughout this process. Kind regards, Bonitas team
Bonitas Medical Fund's reply03 Mar 2026, 10:12
Official
Hello Kimmy B Thank you for reaching out to us via hellopeter. Following the second Boncap email communication, we confirm that your concern has been addressed and the matter has now been resolved. We sincerely apologise for any inconvenience caused and truly appreciate your patience throughout this process. Kind regards, Bonitas team
KB
Kimmy B's updateReviewer Update
03 Mar 2026, 10:54THIS HAS NOT BEEN SOLVED BONCAP IS SO USELESS SHOW ME HOW IT'S SOLVED AND WHERE AND TELL ME WHAT WAS DONE TO SOLVE IT AS MY DR STILL HASN'T BEEN PAID.... NO OME CONFIRMED WHY THEY SAID MY SON'S MEDICAL AID WAS TERMINATED AND NO ONE IS RESPONDING ON WHATSAPP VIA BONCAP LINE IT'S PATETIC YOH
KB
Kimmy B's update03 Mar 2026, 10:54
Reviewer Update
THIS HAS NOT BEEN SOLVED BONCAP IS SO USELESS SHOW ME HOW IT'S SOLVED AND WHERE AND TELL ME WHAT WAS DONE TO SOLVE IT AS MY DR STILL HASN'T BEEN PAID.... NO OME CONFIRMED WHY THEY SAID MY SON'S MEDICAL AID WAS TERMINATED AND NO ONE IS RESPONDING ON WHATSAPP VIA BONCAP LINE IT'S PATETIC YOH