Senseless time comsuming decisions and endless queries.

I have been a member, membership number *** since 01/12/2016. Late premium payments resulted in benefits being suspended. Early in April 2021 I made a payment of R1700 to prevent cancellation of my medical aid benefits. Once I made the payment and only on the 20 April did I receive notice of cancellation while Bonitas had an amount of R1700 credit from me. Since then my broker had an uphill battle with *********** Bonitas consultants trying to explain the case. Eventually it was suggested I simply apply all over again. Which I did. Now your consultants start with late joiner penanalties etc. I have been a member since 2016 with Bonitas without Late Joiner Penalties. Are your consultants just ***********? I don't want to suggest the alternative, Surely you must have just one competent person who can resolve this matter. Also confirm that you are keeping my R1700 safe, You have all my information and now you want all my info from me from 40 years ago but you dont even have my info from 3 months ago. All these arguments from you boggles the mind as it makes zero sense.