SEE HOW I CANCEL MY MEMBERSHIP!!

I've been a member of Bonitas for over 10 years and have never been as disappointed and frustrated as I am now, since Momentum has taken over Bonitas from Medscheme. I had an appointment to see a specialist, and I tried contacting Bonitas via telephone since 1 September 2026 to get an authorisation number for the appointment. My calls simply were never answered; tried calling twice a day for as long as an hour and a half, but no answer. I eventually tried the general call centre, and they gave me an email address to consult on. I have e-mailed them on the 2nd of September and until now, no response. My appointment was fast approaching, and I had to cancel my long-awaited appointment due to incompetence from Bonitas!!! Today, 14th September 2026 I am still awaiting a response on the email I sent. I had to make a new appointment and now wonder if I'll ever get an authorisation number cos if I had to see the specialist without authorisation, they would be quick to tell me that they will not pay. This situation is setting me back majorly. My health is deteriorating and Bonitas don't give a damn how their incompetence affects us. I AM DEFINITLEY CANCELLING MY MEMBERSHIP WITH BONITAS FOR NEXT YEAR!!! THIS IS UTTER ******* NOT RECEIVING THE URGENT CARE ONE NEEDS!