S****ping PMB medicines previously registered

On 18/10/2017 we had appointment with dr, Marie Landman from Medipark Centurion to renew our chronic medication scripts. We got the 4 scripts for the 4 people in our family. I went to Pharmacentre in Waverley to give in the scripts. They said Bonitas was not willing to pay for any medication and they said Bonitas said we should go to Pharmacy Direct. We registered and again the scripts were submitted. There I was told our chronic benefit was exhausted. That I am ok with, but then I was also told our PMB illnesses no longer excisted.... Previous years the usual chronic would be exhausted by now but the PMB (prescribed minimum benefits. the serious medication, life threatening would still be payed ).... in other words those that are crucial. Now we were told there are NO PMB conditions registered for us and once again... we have to pay cash for all medications. The PMB limit is unlimited. Our previous medical access cards showed the PMB's now the new card show no PMB conditions. Just down graded without informing the member of such changes.