MN
Mahlori N
1 reviews | Active since Apr 2022
21 Apr 2022, 13:33
****MED BY A "REPUTABLE" MEDICAL AID
Previously on another medical aid for 24 years (with no problems) until joining 2021 where I joined Bonitas (worst mistake of my life). Got involved in a car accident in December 2021 , fortunately I was conscious enough to contact Bonitas while en route to hospital to confirm any necessary procedures. To cut a long story short, I am stuck with medical bills that Bonitas refused to pay with claims "it was a casual visit to the hospital and not a MEDICAL EMERGENCY". 0 out of 100 Bonitas! PLEASE AVOID HEADACHES AND UNEXPECTED COSTS, I WILL NEVER RECOMMEND BONITAS TO ANYONE.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
21 Apr 2022, 13:39Hello Mahlori N
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply21 Apr 2022, 13:39
Official
Hello Mahlori N
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
MN
Mahlori N's updateReviewer Update
25 Apr 2022, 09:30The response from the provider is automated, they still have not contacted me.
MN
Mahlori N's update25 Apr 2022, 09:30
Reviewer Update
The response from the provider is automated, they still have not contacted me.
Bonitas Medical Fund's replyOfficial
25 Apr 2022, 11:12Hello Mahlori N
Thank you for notifying us of your complaint.
We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint.
We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply25 Apr 2022, 11:12
Official
Hello Mahlori N
Thank you for notifying us of your complaint.
We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint.
We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team