Savings refunds unpaid

Less than 1% if possible. Ive been waiting for my savings refund since May, its end of August now. The lat communication was saying I should expect my refund in 5-7 business days from 15 June. I have sent countless emails trying to follow up. No one can assist me. The call centre keeps on saying they cannot find my account. I am out of options now. Thinking of reporting Bonitas to CMS. If you are thinking of joining Bonits Save yourself some trouble