MR
Motheo R
1 reviews | Active since May 2016
01 Mar 2021, 21:34
SAVINGS REFUNDS - CANCELLATION
Your service is PATHETIC!!!!
I have cancelled my membership effective 01-10-2020 and this was confirmed and I was advised of a 4 months waiting period for my savings refund, that ended 28 Feb 2021. I WANT MY SAVINGS REFUNDED ASAP AND DON'T YOU EVEN DARE SAY THERE ARE OUTSTANDING DOCUMENTS, YOU HAVE BEEN PROVIDED WITH ALL DOCUMENTS AND YOU HAVE MY BANKING DETAILS!!!!
Regards Motheo - *** Membership ***
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
02 Mar 2021, 08:04Hello Motheo R,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply02 Mar 2021, 08:04
Official
Hello Motheo R,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
02 Mar 2021, 08:38Hello Motheo R,
As per our telephonic conversation communication your query is still being investigated and will be finalized once we receive the required information. We will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
The Bonitas Team
As per our telephonic conversation communication your query is still being investigated and will be finalized once we receive the required information. We will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
The Bonitas Team
Bonitas Medical Fund's reply02 Mar 2021, 08:38
Official
Hello Motheo R,
As per our telephonic conversation communication your query is still being investigated and will be finalized once we receive the required information. We will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
The Bonitas Team
As per our telephonic conversation communication your query is still being investigated and will be finalized once we receive the required information. We will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
The Bonitas Team
MR
Motheo R's updateReviewer Update
02 Mar 2021, 16:27I have sent through additional information as requested and awaiting your confirmation and ETA to resolving this matter.
MR
Motheo R's update02 Mar 2021, 16:27
Reviewer Update
I have sent through additional information as requested and awaiting your confirmation and ETA to resolving this matter.
Bonitas Medical Fund's replyOfficial
12 Mar 2021, 09:21Hello Motheo R,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply12 Mar 2021, 09:21
Official
Hello Motheo R,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
MR
Motheo R's updateReviewer Update
12 Mar 2021, 10:38Thank you for urgently attending to my issue and getting it resolved within expected timelines.
There is really some room for improvement on your processes and proper feedback to clients. Such matters can be dealt with internally without the need to escalate to a public forum.
There is really some room for improvement on your processes and proper feedback to clients. Such matters can be dealt with internally without the need to escalate to a public forum.
MR
Motheo R's update12 Mar 2021, 10:38
Reviewer Update
Thank you for urgently attending to my issue and getting it resolved within expected timelines.
There is really some room for improvement on your processes and proper feedback to clients. Such matters can be dealt with internally without the need to escalate to a public forum.
There is really some room for improvement on your processes and proper feedback to clients. Such matters can be dealt with internally without the need to escalate to a public forum.