Savings refunds

I resigned from the scheme in July 2017. I was told about the waiting period ending October 2017. Upon follow up i was told that saving form refund was never sent to me. It was subsequently sent and I completed and sent it back. Upon follow up I was told they still dont have my savings refund form. I resent it to four email addresses on different occasions. I now have three different reference numbers. Every consultant that I deal with promise to come back to me but I am still dont have any. Please help. My membership number is ********** 5884