tJ
thelma J
1 reviews | Active since Dec 2010
19 May 2025, 09:55
Savings refund still not received after 5 months
I have sent my requested documents three times for my savings refund. I have done telephonic and numerous email follow up with many reference numbers and no feedback whatsoever. We are in the 5th month since termination of the medical aid and I have still not been refunded. Please stop ignoring me and help me as soon as possible?
Helpful (0)
Replies (6)0
Replies (6)
Bonitas Medical Fund's replyOfficial
19 May 2025, 10:16Hello Thelma
Thank you for notifying us of your complaint. We are so sorry to hear about this.
Your complaint has been escalated to the finance department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this.
Your complaint has been escalated to the finance department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply19 May 2025, 10:16
Official
Hello Thelma
Thank you for notifying us of your complaint. We are so sorry to hear about this.
Your complaint has been escalated to the finance department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this.
Your complaint has been escalated to the finance department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
tJ
thelma J's updateReviewer Update
19 May 2025, 11:39Good Day
Please may you provide me with an ETA that will be met as I am unfortunately sceptical as a result of no feedback prior to this lodged complaint?
Please may you provide me with an ETA that will be met as I am unfortunately sceptical as a result of no feedback prior to this lodged complaint?
tJ
thelma J's update19 May 2025, 11:39
Reviewer Update
Good Day
Please may you provide me with an ETA that will be met as I am unfortunately sceptical as a result of no feedback prior to this lodged complaint?
Please may you provide me with an ETA that will be met as I am unfortunately sceptical as a result of no feedback prior to this lodged complaint?
tJ
thelma J's updateReviewer Update
20 May 2025, 09:21Good Day
I received an email this morning requesting proof of banking details that need to be stamped by commissioner of oaths or SAPS.
I had sent a second email on the 14th of March 2025 with the proof of banking details from THE BANK itself to Bonitas. I have now sent that email string to your finance department.
I want this refund processed ASAP please? It is as if there are constant requests where previous correspondence is either ignored or misplaced.
I received an email this morning requesting proof of banking details that need to be stamped by commissioner of oaths or SAPS.
I had sent a second email on the 14th of March 2025 with the proof of banking details from THE BANK itself to Bonitas. I have now sent that email string to your finance department.
I want this refund processed ASAP please? It is as if there are constant requests where previous correspondence is either ignored or misplaced.
tJ
thelma J's update20 May 2025, 09:21
Reviewer Update
Good Day
I received an email this morning requesting proof of banking details that need to be stamped by commissioner of oaths or SAPS.
I had sent a second email on the 14th of March 2025 with the proof of banking details from THE BANK itself to Bonitas. I have now sent that email string to your finance department.
I want this refund processed ASAP please? It is as if there are constant requests where previous correspondence is either ignored or misplaced.
I received an email this morning requesting proof of banking details that need to be stamped by commissioner of oaths or SAPS.
I had sent a second email on the 14th of March 2025 with the proof of banking details from THE BANK itself to Bonitas. I have now sent that email string to your finance department.
I want this refund processed ASAP please? It is as if there are constant requests where previous correspondence is either ignored or misplaced.
tJ
thelma J's updateReviewer Update
20 May 2025, 23:02Bonitas has the audacity to ask me via two separate email addresses to resend documents that I had been sending since the beginning of the year in order to get my overdue refund.
I will not go yet again to have documents certified that were timeously certified. This is pathetic service and deliberate delay
Go and search on both your savings and finance emails for my emails from the month of January / February up to date. I want this resolved by tomorrow midday.
I will not go yet again to have documents certified that were timeously certified. This is pathetic service and deliberate delay
Go and search on both your savings and finance emails for my emails from the month of January / February up to date. I want this resolved by tomorrow midday.
tJ
thelma J's update20 May 2025, 23:02
Reviewer Update
Bonitas has the audacity to ask me via two separate email addresses to resend documents that I had been sending since the beginning of the year in order to get my overdue refund.
I will not go yet again to have documents certified that were timeously certified. This is pathetic service and deliberate delay
Go and search on both your savings and finance emails for my emails from the month of January / February up to date. I want this resolved by tomorrow midday.
I will not go yet again to have documents certified that were timeously certified. This is pathetic service and deliberate delay
Go and search on both your savings and finance emails for my emails from the month of January / February up to date. I want this resolved by tomorrow midday.
tJ
thelma J's updateReviewer Update
20 May 2025, 23:04Go and check your queries email address as well. I forgot that I had also sent emails there as well. Three different email addresses
tJ
thelma J's update20 May 2025, 23:04
Reviewer Update
Go and check your queries email address as well. I forgot that I had also sent emails there as well. Three different email addresses
Bonitas Medical Fund's replyOfficial
21 May 2025, 11:24Hello Thelma J
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply21 May 2025, 11:24
Official
Hello Thelma J
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team