Savings Refund Poor Communication and Turnaround Time

It's deeply frustrating that we have to resort to lodging complaints just to be taken seriously.

In January, I requested a savings refund from Bonitas and was met with a flimsy excuse about a supposed waiting period to account for delayed claims. This reasoning was completely nonsensical, especially considering that their claims processing system has always been efficient. Every time I submitted a claim, I received two emails—one confirming receipt and another confirming payment. So, the idea that I should wait an extended period for my savings refund is beyond ridiculous.

To make matters worse, a colleague of mine also had to file a complaint, and just yesterday, he was informed that his refund is now being processed.

What’s good for one should be good for all.

I resubmitted my savings refund documents on March 7, 2025, and yet I haven’t even received an acknowledgment. How is it possible that after 5 days, I still haven’t heard back? This is completely unacceptable.

I demand that my refund be processed IMMEDIATELY.

It’s all too easy for premiums to be collected month after month. But when it comes to actually delivering on what’s owed—this is where Bonitas is failing. It’s time to step up and do what’s right. This is that moment.