Savings Refund Outstanding for 3 Months – Immediate Resolution Required

Urgent: Savings Refund Outstanding for 3 Months – Immediate Resolution Required

I am writing to formally express my frustration regarding the delay in the refund of my savings, which has now been pending for nearly three months. Despite multiple follow-ups and assurances, I have yet to receive a clear and consistent response.

Each time I contact your team, I am met with conflicting updates – either that you're waiting on documents (which I have sent three times already), or that the payment is scheduled to be processed on a Tuesday or Thursday. These shifting explanations are unacceptable and suggest a lack of coordination and urgency.

This issue has dragged on far too long, and I expect it to be resolved this week without further excuses. Kindly confirm:

That you have received all necessary documents.

The exact date the payment will be processed.

A direct contact person who will oversee this resolution.

If this is not addressed immediately, I will have no choice but to escalate the matter through formal channels.

I expect your urgent response and action.