BM
Bhekumuzi M
1 reviews | Active since Sept 2017
07 Jun 2026, 23:27
Savings Refund not refunded
At this point I have no words, complaining here makes no difference because nobody bothered calling me after I was promised a call. I have to waste my time trying to get information. I was promised my refund will be processed and in my account before the end of my. I was promised my case will be escalated, when I follow up it's a different story each time. I was given an email address that doesn't work anymore. I honestly cannot wait to change to a different medical aid. I need my money.
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Bonitas Medical Fund's replyOfficial
08 Jun 2026, 09:04Hi Bhekumuzi,
We sincerely apologise for the continued frustration and lack of follow-up you’ve experienced. We understand how concerning this is, especially given the commitments that were made and not met.
Your matter has been escalated for urgent attention, and we will engage with you directly to provide a clear update and assist in resolving this.
Kind regards,
Bonitas team
We sincerely apologise for the continued frustration and lack of follow-up you’ve experienced. We understand how concerning this is, especially given the commitments that were made and not met.
Your matter has been escalated for urgent attention, and we will engage with you directly to provide a clear update and assist in resolving this.
Kind regards,
Bonitas team
Bonitas Medical Fund's reply08 Jun 2026, 09:04
Official
Hi Bhekumuzi,
We sincerely apologise for the continued frustration and lack of follow-up you’ve experienced. We understand how concerning this is, especially given the commitments that were made and not met.
Your matter has been escalated for urgent attention, and we will engage with you directly to provide a clear update and assist in resolving this.
Kind regards,
Bonitas team
We sincerely apologise for the continued frustration and lack of follow-up you’ve experienced. We understand how concerning this is, especially given the commitments that were made and not met.
Your matter has been escalated for urgent attention, and we will engage with you directly to provide a clear update and assist in resolving this.
Kind regards,
Bonitas team