SB
Sinelwa B
1 reviews | Active since Apr 2025
14 Apr 2025, 10:34
Savings Refund - No Response
I have sent an email on the 09/04/2025 requesting my savings refund and till date no one has responded to me, only automated rely with reference number 090425QWLWWV, please help get my refund, we going to Easter and I need that money. I was looking for their complaints email I don't see one on their website hence I am writing to Hellopeter to get assistance.
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
14 Apr 2025, 11:01Hello Sinelwa sylvia B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply14 Apr 2025, 11:01
Official
Hello Sinelwa sylvia B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
15 Apr 2025, 11:13Hello Sinelwa sylvia B
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and we are currently waiting to receive the necessary documents to proceed with the refund process.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and we are currently waiting to receive the necessary documents to proceed with the refund process.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply15 Apr 2025, 11:13
Official
Hello Sinelwa sylvia B
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and we are currently waiting to receive the necessary documents to proceed with the refund process.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and we are currently waiting to receive the necessary documents to proceed with the refund process.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team