Savings Refund Nightmare

I am beyond disappointed, shocked, and disgusted with the utter lack of service from Bonitas.

I have terminated my medical aid with Bonitas and moved to another medical aid due to cost of living. I have filled out the savings refund form and submitted it last year on the 01/08/2024.

I waited months to receive feedback regarding the progress. On the 10/01/2025 I finally received feedback after I had to request a progress report regarding the savings refund. They emailed me back and wanted a certified copy of my ID. I was able to sent the certified ID copy on 20/01/2025. After waiting again for feedback, I was notified that the certfied ID copy was not clear enough on 22/01/2025. I sent a clearer copy of the certified ID copy on the 27/01/2025.

Then on the 01/03/2025, I asked again for a progress report and got the response on the 03/03/2025 that the savings funds will be transferred to the new medical aid.

But now today, 30/03/2025, I got an email AGAIN from Bonitas asking me to complete the savings refund form AGAIN. But why????? Why am I being asked for all of this again when I completed this months ago? Utterly unacceptable and unprofessional.