Savings Refund Nightmare

Please inform me if you going to refund me or not, i have been sending emails and calling your contact centre without getting proper feedback whether i will be refunded or not, its been a second month now, what you only do is to send Monthly statement without refunding me. On your other email you said you will refund me in May 2025, i don't know what was the reason, but now its May what is your other excuse.