FH
Fikile H
1 reviews | Active since May 2025
21 May 2025, 13:27
SAVINGS REFUND - MEMBERSHIP NUMBER ***
My membership was terminated Dec 2024 and got an email from Bonita with regards to my savings refund, completed and submitted all documents in Feb with certified ID copy and certified proof of banking details, got an email confirming all is good refund will be processed after 4 months. I have been calling Bonitas since the 2nd to find out when can I expect my refund in my bank account, and I have been sent from pillar to post - ***, BONIATS PLEASE PAY MY MONEY INTO MY BANK ACCOUNT , I'M TIRED OF CALLING YOU EVERYDAY AND BEING TOLD THAT THERE IS NO TURN AROUND TIME FOR PAYMENT , THAT IS NONSENSE
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Replies (3)
Bonitas Medical Fund's replyOfficial
21 May 2025, 13:49Hello Fikile H
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply21 May 2025, 13:49
Official
Hello Fikile H
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
FH
Fikile H's updateReviewer Update
22 May 2025, 09:16Bonitas I'm still waiting when will my money be paid into my bank account
FH
Fikile H's update22 May 2025, 09:16
Reviewer Update
Bonitas I'm still waiting when will my money be paid into my bank account
Bonitas Medical Fund's replyOfficial
22 May 2025, 15:06Hello Fikile H
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply22 May 2025, 15:06
Official
Hello Fikile H
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team