NM
Nontokazi M
1 reviews | Active since Jun 2026
06 Jun 2026, 09:42
SAVINGS REFUND FRUSTRATION
FRUSTRATION OVER SAVINGS REFUND I changed my savings plan to Non-savings plan and i was due to receive the refund, and i was told the waiting period was 6 months, and i patiantly waited and in May i sent all documents and the form, but till TO DATE, i have not received my funds, I was promised 5 days, which turned to 14 days now there is new Momentum who said 15 June they will start with Processing which will see me waiting for another HELL months, WHAT IS GOING ON HERE!!!! why am taken for a STUPID RIDE??????? WHY???? No one is responding to emails, people have decided to ignore me, WHY? I WANT MY REFUND NOWWWWWWWWWWWW, I dont have another day to wait!!!!! DISGUSTING SERVICE EVERRRRRRRR!!!!!!!!!!!!!!
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Replies (2)NM
Nontokazi M's updateReviewer Update
06 Jun 2026, 11:08My colleague did the same thing as me with his medical aid, Best med, and his refund was paid to him in 2 weeks of cancellation but Bonitas we wait for 6 stupid months, why why why??????? Even Discovery they pay refunds in few days after cancellation, but Bonitas we are expected to wait a WHOOOPING 6 Months, and there after another 14 working days which is also a BIG LIE, im on the 7 th month, STILL NO REFUND!!!!!!!!!!!!!!!!!!!!!!!! NOTHING!!!!!!!!!!!!!!!! 7 MONTHS LATER, NO REFUND, AND USELESS COMMUNICATION that doesn't make sense,
NM
Nontokazi M's update06 Jun 2026, 11:08
Reviewer Update
My colleague did the same thing as me with his medical aid, Best med, and his refund was paid to him in 2 weeks of cancellation but Bonitas we wait for 6 stupid months, why why why??????? Even Discovery they pay refunds in few days after cancellation, but Bonitas we are expected to wait a WHOOOPING 6 Months, and there after another 14 working days which is also a BIG LIE, im on the 7 th month, STILL NO REFUND!!!!!!!!!!!!!!!!!!!!!!!! NOTHING!!!!!!!!!!!!!!!! 7 MONTHS LATER, NO REFUND, AND USELESS COMMUNICATION that doesn't make sense,
Bonitas Medical Fund's replyOfficial
08 Jun 2026, 08:47Hi Nontokazi,
We sincerely apologise for the frustration and the delay you’ve experienced with your savings refund. We understand your concern, especially given the time that has passed and the expectations that were set.
Your matter has been escalated for urgent attention, and our team will engage with you directly to assist and provide clarity on the way forward.
Kind regards,
Bonitas team
Bonitas team
Bonitas Medical Fund's reply08 Jun 2026, 08:47
Official
Hi Nontokazi,
We sincerely apologise for the frustration and the delay you’ve experienced with your savings refund. We understand your concern, especially given the time that has passed and the expectations that were set.
Your matter has been escalated for urgent attention, and our team will engage with you directly to assist and provide clarity on the way forward.
Kind regards,
Bonitas team
Bonitas team