Savings refund frustration and No one knows what is happening.

it has never been this frustrating to get my money back from a big company like this, i have always thought this a great company clearly i was wrong. I have received emails that confirming that my refund will paid in the month of May to a point where a consultant gave me the date as the 5th of May and we are going to the 5th of June with no funds in my account. What makes matters worse is that there is no one who knows what is happening or give a straight story.Ntsikelelo Mbebe promised to call me back until today i have not received any call. Today i spoke to Justice Mokoena and Risana who promised that Ntsikelelo will call me before 16h00 until this minute there is no call and apparently he left for the day. @Bonitas what exactly is a hold up and why there is noone who is giving me any answers on this?