MK
Mlindeli K
1 reviews | Active since Apr 2020
02 Apr 2020, 16:00
Savings Refund Frustration
I submitted my savings refund forms and all required documents to Bonitas on the 6th March 2020 and I was told that it'll take 7 working days to process.
I have been doing follow ups but agents tell me that there is no action on my query. Why is it taking so long to process the refund? Please resolve this issue asap!
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
03 Apr 2020, 11:26 Hello Mlindeli K,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply03 Apr 2020, 11:26
Official
Hello Mlindeli K,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
06 Apr 2020, 12:45Hello Mlindeli K, Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas team
Bonitas Medical Fund's reply06 Apr 2020, 12:45
Official
Hello Mlindeli K, Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas team
MK
Mlindeli K's updateReviewer Update
06 Apr 2020, 13:10Thank you for responding promptly to my complaint. Bonitas representative called me and confirmed that my issue is now resolved.
Much appreciated.
Much appreciated.
MK
Mlindeli K's update06 Apr 2020, 13:10
Reviewer Update
Thank you for responding promptly to my complaint. Bonitas representative called me and confirmed that my issue is now resolved.
Much appreciated.
Much appreciated.
Bonitas Medical Fund's replyOfficial
07 Apr 2020, 12:44 Hello Mlindeli K,
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Regards,
Bonitas Team
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Regards,
Bonitas Team
Bonitas Medical Fund's reply07 Apr 2020, 12:44
Official
Hello Mlindeli K,
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Regards,
Bonitas Team
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Regards,
Bonitas Team
MK
Mlindeli K's updateReviewer Update
07 Apr 2020, 12:52Thanks a lot, my savings refund was deposited to my bank.
Much appreciated.
Much appreciated.
MK
Mlindeli K's update07 Apr 2020, 12:52
Reviewer Update
Thanks a lot, my savings refund was deposited to my bank.
Much appreciated.
Much appreciated.