ZM
Ziyanda M

1 reviews | Active since Jun 2019

15 Jun 2019, 04:39

SAVINGS REFUND FROM BONITAS

I cancelled my Bonitas membership 30/11/2018. I was told that my refund would be in my account after 4 months and some said 5 months. Red flag 1. I submitted everything asked for on time and still, no money. I spent so much money calling Bonitas and emailing them. I have been met with no replies on email and endless promises on phone calls. I was told I would be paid by end of April and it's June now. The worst I heard was that the money has already been transferred to my account and I was gonna get it in 7 working days, it's been 2 weeks since. When I sent a tweet, they asked for my number and they have not called since. I will be taking the matter to my lawyer and take legal action against the scheme. This is complete *******!!!! I want my money and I want it NOW!!!! You guys are pathetic. How pathetic can one really be? I thought I had seen the worst.

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply18 Jun 2019, 12:24
Official
Hello Ziyanda M, 
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number and contact details in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
ZM
Ziyanda M's update18 Jun 2019, 12:45
Reviewer Update
My membership number is ********** 8721 and my cell number is ********** . I hope this time someone calls and resolves the matter because on Twitter they asked for my details last week and I have not heard a word from your team!
Bonitas Medical Fund
Bonitas Medical Fund's reply24 Jun 2019, 08:48
Official
Hello Ziyanda M,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team