BM
Bhekumuzi M
1 reviews | Active since Sept 2017
30 May 2026, 10:21
Savings refund failure
I submitted my refund form on the last day of April. I was told the funds will be in my account 7 to 10 working days. After the 10th day I enquired again, they then said 14 working days. After the 14th working day they said any time in May. Yesterday was the last working day of May and still no funds are reflecting in my account. On their WhatsApp channel they said they are busy with "vatting" and will escalate my matter with their finance department. I have never experienced such unprofessionalism from a reputable company before and I seem to not be the only client experiencing this.
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Bonitas Medical Fund's replyOfficial
02 Jun 2026, 09:29Hi Mr. Makhanya,
Please accept our sincere apologies for the delay and the frustration this has caused you. We completely understand how disappointing this experience has been, particularly given the multiple timelines provided.
Kindly be assured that your matter is receiving urgent attention, and our team will be engaging with you directly to resolve this as quickly as possible. We truly appreciate your patience and the opportunity to make this right.
Kind regards,
Bonitas team
Please accept our sincere apologies for the delay and the frustration this has caused you. We completely understand how disappointing this experience has been, particularly given the multiple timelines provided.
Kindly be assured that your matter is receiving urgent attention, and our team will be engaging with you directly to resolve this as quickly as possible. We truly appreciate your patience and the opportunity to make this right.
Kind regards,
Bonitas team
Bonitas Medical Fund's reply02 Jun 2026, 09:29
Official
Hi Mr. Makhanya,
Please accept our sincere apologies for the delay and the frustration this has caused you. We completely understand how disappointing this experience has been, particularly given the multiple timelines provided.
Kindly be assured that your matter is receiving urgent attention, and our team will be engaging with you directly to resolve this as quickly as possible. We truly appreciate your patience and the opportunity to make this right.
Kind regards,
Bonitas team
Please accept our sincere apologies for the delay and the frustration this has caused you. We completely understand how disappointing this experience has been, particularly given the multiple timelines provided.
Kindly be assured that your matter is receiving urgent attention, and our team will be engaging with you directly to resolve this as quickly as possible. We truly appreciate your patience and the opportunity to make this right.
Kind regards,
Bonitas team