Savings Refund

There’s nothing I dislike more than having to escalate matters on HelloPeter just to get proper assistance.

Back in February, I went through a frustrating back-and-forth with Bonitas Medical Fund regarding the submission of documents for my savings refund. Eventually, everything was submitted in March, and I was told I would receive my refund on the 28th of June 2025.

Yesterday, I followed up since the refund hadn’t come through, only to be told by a consultant that due to a system change, I now need to submit a photo of my ID. Today, I called again and was informed that the ID verification process takes 14 days.

What’s most frustrating is receiving information in bits and pieces. Why wasn’t I informed earlier about needing to submit my ID photo? Had I not followed up, I would still be in the dark. This lack of proactive communication is incredibly disappointing.