Savings Refund

I have terminated my contract with Bonitas Medical Aid since last year September. I had to wait for 4 months before the refund could be processed of which I was okay with as it is a standard procedure. However, February arrived whereby they told me they cannot open my attachments and I had to certify my supporting documents of which this was not required as part of their application because they could literally confirm my banking details which have remained the same to the ones I have always used when I was still in business with. After I have resubmitted my supporting documents, there hasn’t been any communication why am I not be paid. Every time I call, the agents don’t care and respond in a way that just says they know nothing and can’t advise I just have to wait for a feedback from Finance. Even now in March, I am not yet paid and this is taking up 6 months now without being paid my money back. Like everyone else, Bonitas is a company that takes your money but when they have to pay you back, you are at their mercy, unprofessional service provider as if it’s their money and doing you a favour whereas it is your money. Disservice at its best!