Savings refund

I changed medical schemes 1/1/2024. I was told upfront that the MSA will only be transferred around May, which was understandable, however in the meantime I should complete the necessary documents.

On 30 January I received an email with what is they quite it and I need your certified and then Road to them explaining to them that I am disabled I use a wheelchair and I'm not able to go to the police station to get to certified can they please treat my case differently. On 4 February I received an email from bonitas requesting my documents, so I emailed everything to dem 12 February

I followed up with them 30 April- no response

Again 1 May - no response

Again 2 May - no response

Again 3 May - no response

Again 5 May - no response

I den decided to phone bonitas 7 May n was told its with finance. My comment to the agent "could nobody keep me updated with what is going on " to which a "Sorry "was received, she den gave me a reference number 050525QXM4SD

The very same day I received an email asking me for the docs, (Ref 070525QXR66P) again,.this time I didn't want to debate about my disability and challenges, got the forms completed, certified and emailed it 13 May

Yesterday 14th received an email from bonitas requesting a more clearer certified copy of my ID, did what was required, sent email to bonitas yesterday

Now this morning received

Otaking the time to get in touch with the Bonitas family.

Thank you for your enquiry regarding your savings refund.

Kindly not that the attached is only the savings refund document that you sent and is not completed.

Please send the below documents for us to process the refund.

Savings refund form Certified current bank statement/confirmation of account - must be certified by a commissioner of oaths Certified ID copy - must be certified by a commissioner of oath

Really bonitas? After me explaining that I am disabled and have mobility challenges I need to go get these certified! Can someone at bonitas please tell me properly what is required within the 90 period time frame, don't prolong this n then use the expiry of time not to pay!