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Selina N
1 reviews | Active since Sept 2025
05 Jun 2026, 10:48
Savings refund delayed and no appropriate response from Bonitas,
I changed a savings option plan at Bonitas to a non savings plan. Hence, Bonitas was supposed to refund all my available savings after the 4th mth, which ended at the end of April. I completed all the required documents on the 7th May, since then, I sent several emails to get an update as to when the refund will be in my bank account. To date, I received no update from Bonitas savings department, Every time I sent an email, I got an automated response that they would come back to me, but they never do. I am very angry and will now lay a complaint to CMS.
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Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
05 Jun 2026, 11:23Hi Selina,
We apologise for the delay and lack of feedback on your savings refund. We understand your frustration.
Your matter has been escalated, and our team will contact you with an update.
Kind regards,
Bonitas team
We apologise for the delay and lack of feedback on your savings refund. We understand your frustration.
Your matter has been escalated, and our team will contact you with an update.
Kind regards,
Bonitas team
Bonitas Medical Fund's reply05 Jun 2026, 11:23
Official
Hi Selina,
We apologise for the delay and lack of feedback on your savings refund. We understand your frustration.
Your matter has been escalated, and our team will contact you with an update.
Kind regards,
Bonitas team
We apologise for the delay and lack of feedback on your savings refund. We understand your frustration.
Your matter has been escalated, and our team will contact you with an update.
Kind regards,
Bonitas team
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Selina N's updateReviewer Update
06 Jun 2026, 11:09This is my last review/complaint to Bonitas with regards to this matter . It looks like they are using the response template. The above response from Bonitas is disgraceful and shows the great internal problems and incompetencies. Just like I said before; they promise to return to give feedback and they never do. Escalation is a generic word Bonitas use to cover up their incompetencies. I was told that my matter is escalated but it is still taking weeks to resolve an escalated matter. What kind of escalation is this?
I have now exhausted all communication avenues hence I am now surely taking the matter to CMS( Council for Medical Schemes)
I have now exhausted all communication avenues hence I am now surely taking the matter to CMS( Council for Medical Schemes)
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Selina N's update06 Jun 2026, 11:09
Reviewer Update
This is my last review/complaint to Bonitas with regards to this matter . It looks like they are using the response template. The above response from Bonitas is disgraceful and shows the great internal problems and incompetencies. Just like I said before; they promise to return to give feedback and they never do. Escalation is a generic word Bonitas use to cover up their incompetencies. I was told that my matter is escalated but it is still taking weeks to resolve an escalated matter. What kind of escalation is this?
I have now exhausted all communication avenues hence I am now surely taking the matter to CMS( Council for Medical Schemes)
I have now exhausted all communication avenues hence I am now surely taking the matter to CMS( Council for Medical Schemes)
Bonitas Medical Fund's replyOfficial
08 Jun 2026, 15:15Hi Selina,
Thank you for engaging with us. We can confirm that contact has been made and your matter is currently receiving attention.
Kind regards,
Bonitas team
Thank you for engaging with us. We can confirm that contact has been made and your matter is currently receiving attention.
Kind regards,
Bonitas team
Bonitas Medical Fund's reply08 Jun 2026, 15:15
Official
Hi Selina,
Thank you for engaging with us. We can confirm that contact has been made and your matter is currently receiving attention.
Kind regards,
Bonitas team
Thank you for engaging with us. We can confirm that contact has been made and your matter is currently receiving attention.
Kind regards,
Bonitas team