MM
Morongwa M
1 reviews | Active since Jun 2026
02 Jun 2026, 18:26
Savings refund delay tactics
Bonitas is a ***** medical aid that refuses to pay my savings refund. They always come up with stories saying they have changed administrator,I must send bank statements,when I've already sent confirmation of banking details. They come up with delay tactics no to pay. It's now the 6months and they always preach that payment is done after 4 months
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
02 Jun 2026, 19:27Hi *****gwa,
We sincerely apologise for the frustration and delay you’ve experienced regarding your savings refund. We understand your concern, especially given the time that has passed and the repeated requests for information.
Please be assured your matter has been escalated for urgent attention, and our team will contact you directly to assist in resolving this as quickly as possible.
Kind regards,
Bonitas team
We sincerely apologise for the frustration and delay you’ve experienced regarding your savings refund. We understand your concern, especially given the time that has passed and the repeated requests for information.
Please be assured your matter has been escalated for urgent attention, and our team will contact you directly to assist in resolving this as quickly as possible.
Kind regards,
Bonitas team
Bonitas Medical Fund's reply02 Jun 2026, 19:27
Official
Hi *****gwa,
We sincerely apologise for the frustration and delay you’ve experienced regarding your savings refund. We understand your concern, especially given the time that has passed and the repeated requests for information.
Please be assured your matter has been escalated for urgent attention, and our team will contact you directly to assist in resolving this as quickly as possible.
Kind regards,
Bonitas team
We sincerely apologise for the frustration and delay you’ve experienced regarding your savings refund. We understand your concern, especially given the time that has passed and the repeated requests for information.
Please be assured your matter has been escalated for urgent attention, and our team will contact you directly to assist in resolving this as quickly as possible.
Kind regards,
Bonitas team
Bonitas Medical Fund's replyOfficial
03 Jun 2026, 11:40Hi *****gwa,
Further to our previous response, our team has attempted to contact you using the details provided but has been unsuccessful.
Kindly share a suitable time for us to reach you so we can assist in resolving your refund query as a priority.
Kind regards,
Bonitas team
Further to our previous response, our team has attempted to contact you using the details provided but has been unsuccessful.
Kindly share a suitable time for us to reach you so we can assist in resolving your refund query as a priority.
Kind regards,
Bonitas team
Bonitas Medical Fund's reply03 Jun 2026, 11:40
Official
Hi *****gwa,
Further to our previous response, our team has attempted to contact you using the details provided but has been unsuccessful.
Kindly share a suitable time for us to reach you so we can assist in resolving your refund query as a priority.
Kind regards,
Bonitas team
Further to our previous response, our team has attempted to contact you using the details provided but has been unsuccessful.
Kindly share a suitable time for us to reach you so we can assist in resolving your refund query as a priority.
Kind regards,
Bonitas team
Bonitas Medical Fund's replyOfficial
05 Jun 2026, 11:48Hi *****gwa,
Thank you for engaging with us. We can confirm that we have been in contact and your query is currently being attended to.
Kind regards,
Bonitas team
Thank you for engaging with us. We can confirm that we have been in contact and your query is currently being attended to.
Kind regards,
Bonitas team
Bonitas Medical Fund's reply05 Jun 2026, 11:48
Official
Hi *****gwa,
Thank you for engaging with us. We can confirm that we have been in contact and your query is currently being attended to.
Kind regards,
Bonitas team
Thank you for engaging with us. We can confirm that we have been in contact and your query is currently being attended to.
Kind regards,
Bonitas team
MM
Morongwa M's updateReviewer Update
10 Jun 2026, 11:06It's been a week since I've spoken to your consultant and I haven't received any feedback since I've resubmitted my documents. Still not paid my savings refund and it's month 6. This is frustrating .
MM
Morongwa M's update10 Jun 2026, 11:06
Reviewer Update
It's been a week since I've spoken to your consultant and I haven't received any feedback since I've resubmitted my documents. Still not paid my savings refund and it's month 6. This is frustrating .