Savings refund delay

I am extremely disappointed with the poor service I have received from Bonitas Medical Aid regarding my savings refund after terminating my membership at the end of December 2025.

I submitted all the required documents twice already, yet the process keeps getting delayed. Recently, I was informed that there was an issue with the font on my bank statement — something completely beyond my control. After several follow-ups via telephone calls and social media enquiries, I was then asked to submit proof of banking instead, which I immediately provided.

I was originally advised that my refund would be processed in May, and now it is almost June with no resolution or proper communication. The constant back-and-forth, repeated requests for documents, and delays have made this a very frustrating and disappointing experience.

I expected much better service and professionalism from Bonitas, especially when dealing with members’ money. I hope this matter can finally be resolved urgently.