RM
Refilwe M
1 reviews | Active since Nov 2020
17 Nov 2020, 23:11
Savings Refund - Bonitas
Absolutely poor disgusting service. They're only sending a letter this year, of savings refund of my late dad who passed away 2 years ago. I phoned in to confirm which documents should I really sent. Which I did send, for them to tell me that I didn't include all documents. I've send all requested documents 3 times now.
Sorry but I will be canceling my membership with you guys, as I don't want my family to go through the same nonsense when I'm late.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
18 Nov 2020, 07:46Hello Refilwe M,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply18 Nov 2020, 07:46
Official
Hello Refilwe M,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
18 Nov 2020, 11:01Hello Refilwe,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Medical Fund's reply18 Nov 2020, 11:01
Official
Hello Refilwe,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
22 Nov 2020, 08:45Hello Refilwe,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and we will await your response.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and we will await your response.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply22 Nov 2020, 08:45
Official
Hello Refilwe,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and we will await your response.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and we will await your response.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
RM
Refilwe M's updateReviewer Update
23 Nov 2020, 15:18To this day I haven't received any assistance and they keep requesting for the same document. I am happy to cancel my membership with them. Such poor service from this scheme ????????. Do yourself and family members a favour by not joining them.
RM
Refilwe M's update23 Nov 2020, 15:18
Reviewer Update
To this day I haven't received any assistance and they keep requesting for the same document. I am happy to cancel my membership with them. Such poor service from this scheme ????????. Do yourself and family members a favour by not joining them.