SAVINGS REFUND AFTER CANCELLATION

I received a letter from Bonitas that there is money owed to me from the savings account and that i need to submit necessary documents to claim. Submitted savings refund claim form, Bank statement and ID copy. Received an email back that the refund will be made within 5 working days. I called Bonitas after 5 working days and i was told the claim was not yet attended to and that the consultant will escalate it to the agent who works withe the payments. I called again after 3 days and another agent told me that the refund is in process and payments are being made on Tuesdays, Wednesdays and Thursdays. I called Bonitas the Friday coz its been 10 working days and no refund has been made yet. Monday i called again and was told that i should wait another 5 working days. REALLY???? I just dropped the phone. Called again today, Bonitas doesn't care where/how we get airtime. consultant put me on hold for more than 20 minutes. Consultants refuse to give me a complaints email address, the agent working with the payments are working from home, consultant says that agent are not replying to emails and on the notes made on the dashboard claim. So now i have to use my airtime again to call the consultant later today "IF" she receives feedback from the agent. Bonitas You are Pathetic, You are Weak, You are Helpless, I feel sorry for You.