SAVINGS REFUND AFTER CANCELLATION
My account was cancelled on 31/08/2017 , Membership number : ********** 8331 I was told to wait 4 MONTHS for the refund to be paid in to my account which they already have the details, setup on their website already as my refund banking detail.
STILL NO PAYOUT IS RECEIVED. I phoned now and was told no papers have been submitted for the refund....****ING REALLY!!! you obviously haven't taken installments for over 4 months now. Every statement says that my contact with you has been terminated on 31/08/2017. I've waited for 4 Months , just to hear that you need documents now. I will not wait another 4 months!
I GIVE YOU 24 HOURS TO REFUND MY MONEY OR LEGAL ACTION WILL BE TAKEN.
Really I don't understand how this not done yet
Phone me urgently or email me ********** 587 or **********
Hello graeme-swanepoel,
Thank you for submitting a comment to us through Hello Peter.
We are investigating your query and will provide detailed feedback as soon as the request has been resolved.
Kind regards,
Bonitas Team
Hello graeme-swanepoel,
Thank you for submitting a comment to us through Hello Peter.
We are investigating your query and will provide detailed feedback as soon as the request has been resolved.
Kind regards,
Bonitas Team
Hello graeme-swanepoel,
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that a detailed email has been sent to you and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello graeme-swanepoel,
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that a detailed email has been sent to you and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team