1 reviews | Active since Aug 2017
Savings Refund
<p>Membership number: ********** 8675. My membership was terminated Dec. 2014. In Feb. 2017,I received a letter from Bonita's, advising me, my savings needs to be refunded due to the service being terminated. I completed the form and sent all necessary documentation to them via email on the 2 March 2017. In the letter I was advised that the process will take up to 4months.On the 2nd of July 2017 was 4months period. Since then I have sent 4 different emails requesting a update or some sort of feedback, to date I have not received a email call or letter from them. A month has gone by and nobody let's me know if they require more information or some sort of turnaround time as to how long this will be. It has been 3 years since I terminated my service and 5months since I sent in all documents. Can someone pleas look into this and give me some sort of update via email please. Miss LL Nicol. I'd: ********** 198088. </p>
Hello leticianicol34 ,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello leticianicol34 ,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Good morning Bonitas Team.
It has been 2days since I posted this complaint, the only feedback I received since then, is the comment above, saying, you have received my comment and a rep. will be in contact with me shortly. Since then I have received no further update as to how long this process will take. Nobody is getting back to me. My email address is. **********
Good morning Bonitas Team.
It has been 2days since I posted this complaint, the only feedback I received since then, is the comment above, saying, you have received my comment and a rep. will be in contact with me shortly. Since then I have received no further update as to how long this process will take. Nobody is getting back to me. My email address is. **********
Hello leticianicol34,
Thank you for submitting a comment to us through Hellopeter.
Our representative could not get hold of you. We hereby confirm that a detailed email has been sent to you and we will await your feedback.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello leticianicol34,
Thank you for submitting a comment to us through Hellopeter.
Our representative could not get hold of you. We hereby confirm that a detailed email has been sent to you and we will await your feedback.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team