CPKT
Celimpilo Pearl Khanyisile Tshabalala
1 reviews | Active since Oct 2024
11 Aug 2025, 10:40
Savings refund
I have been waiting for my savings refund since June, I have made countless calls to your call center and every time I am told they are missing documents, and I send them each time after each call, wait a couple of days call to see if documents are received and I am told that they are only to wait again and still no refund... today after the 5th time sending my banking details I am told you guys don't have my banking details on file and the department that handles the refund does not take any calls... Can someone please explain why it is so difficult to get my money
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Replies (2)
Bonitas Medical Fund's replyOfficial
11 Aug 2025, 10:42Hello Celimpilo Pearl Khanyisile Tshabalala
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply11 Aug 2025, 10:42
Official
Hello Celimpilo Pearl Khanyisile Tshabalala
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
CPKT
Celimpilo Pearl Khanyisile Tshabalala's updateReviewer Update
13 Aug 2025, 09:17I just phoned the call center and I was told you do not have a complaints department and i need to send an email to *** and I told them I do not have a query I need to sort this out, it has been long now and I cant keep dealing with this one issue
CPKT
Celimpilo Pearl Khanyisile Tshabalala's update13 Aug 2025, 09:17
Reviewer Update
I just phoned the call center and I was told you do not have a complaints department and i need to send an email to *** and I told them I do not have a query I need to sort this out, it has been long now and I cant keep dealing with this one issue