Savings Refund

My policy terminated 31/12/2024, I am due for my savings refund. Bonitas noted 4 months waiting period to process the refund. I thus made a note to self to send everything through at the beginning of April.

Firstly, you asked for ID OR Driver's license and Bank statement OR Bank confirmation letter. I sent the License and Confirmation letter. Thereafter, I was asked for the bank statement, I sent it. A few days after the bank statement, I called in and was told I should allow 5 working days for finalization, my bank details were even confirmed on the line with me. The day after that they send an email stating they need my ID, I still sent it.

This week, the ID does not pass their "verification" I must send another copy at closer range, I sent it. About an hour ago today, I get another request for another photo of the same ID and a note about refunds only being done in the 5th month... Is May not the 5th month after termination? And how is my ID failing verification so much now, why did the copies you received through my employer work without question when I was joining the scheme? You are deliberately delaying this process that I am now convinced that your intention is for me as a client to get frustrated so much so that I no longer claim my funds from you.

I would have recommended you without hesitation given my claims with you truly never had issues. The termination itself was as a result of our company no longer listing you as a provider in the current year. But, this experience has changed my outcome and instilled doubt even if I were in future to have an option to consider you. And the other reviews reflect the same issues I am having now as well which shows that this is a trend within your offices for reimbursing clients.