NM
Noel M
1 reviews | Active since Feb 2025
06 Feb 2025, 10:59
Savings Refund
I dont know how many emails i have sent without any response, only received different reference numbers after so many attempts to get my savings paid. Bonitas is so disappointing, i dont regret leaving this medical aid, Please pay my savings refund. 040225QS3JL0, 040225QS484H, 040225QS4KR1, 040225QS4KR2
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
06 Feb 2025, 11:52 Hello Noel M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have retrieved the certified documents and escalated the matter to finance department to assist with the processing of your savings refund.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have retrieved the certified documents and escalated the matter to finance department to assist with the processing of your savings refund.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply06 Feb 2025, 11:52
Official
Hello Noel M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have retrieved the certified documents and escalated the matter to finance department to assist with the processing of your savings refund.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have retrieved the certified documents and escalated the matter to finance department to assist with the processing of your savings refund.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
NM
Noel M's updateReviewer Update
07 Feb 2025, 12:48I keep getting same response, no one is telling me when I will be refunded.
Please see below email
Dear Mr N Mashaba
Query Number: 040225QS3JL0
We hope this mail finds you well.
Please note that your query for your refund due, has been forwarded to our finance department for attention.
If you have any queries, please contact customer services on ***or email us at ***.
Kind regards
Bonitas Scheme Finance.
Please see below email
Dear Mr N Mashaba
Query Number: 040225QS3JL0
We hope this mail finds you well.
Please note that your query for your refund due, has been forwarded to our finance department for attention.
If you have any queries, please contact customer services on ***or email us at ***.
Kind regards
Bonitas Scheme Finance.
NM
Noel M's update07 Feb 2025, 12:48
Reviewer Update
I keep getting same response, no one is telling me when I will be refunded.
Please see below email
Dear Mr N Mashaba
Query Number: 040225QS3JL0
We hope this mail finds you well.
Please note that your query for your refund due, has been forwarded to our finance department for attention.
If you have any queries, please contact customer services on ***or email us at ***.
Kind regards
Bonitas Scheme Finance.
Please see below email
Dear Mr N Mashaba
Query Number: 040225QS3JL0
We hope this mail finds you well.
Please note that your query for your refund due, has been forwarded to our finance department for attention.
If you have any queries, please contact customer services on ***or email us at ***.
Kind regards
Bonitas Scheme Finance.
Bonitas Medical Fund's replyOfficial
19 Feb 2025, 20:44 Hello Noel M Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply19 Feb 2025, 20:44
Official
Hello Noel M Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team