EM
Emergency M
1 reviews | Active since Mar 2015
14 Jan 2025, 22:13
Savings refund
I sent my documents last September for my savings refund, but you are still sending me emails requesting the very same documents I already submitted. How many times do I need submit the documents ? It seems like your process it actually takes 10 months than the 5 months you said . Can someone please explain why I need to resend my documents and wait for another 5 months?
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
14 Jan 2025, 22:52Hello Emergency M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply14 Jan 2025, 22:52
Official
Hello Emergency M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
15 Jan 2025, 10:05Hello Emergency M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply15 Jan 2025, 10:05
Official
Hello Emergency M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
EM
Emergency M's updateReviewer Update
16 Jan 2025, 15:13How many hours do I need to wait before someone can give me a feedback
EM
Emergency M's update16 Jan 2025, 15:13
Reviewer Update
How many hours do I need to wait before someone can give me a feedback