Savings refund

I’m extremely disappointed with the service from Bonitas Medical Aid, particularly their accounts department. I’ve been waiting far too long for my savings refund, and despite multiple follow-ups, there has been little to no progress or communication.

Each time I contact them, I either get vague responses or am passed from one person to another with no resolution. It’s clear that there’s a serious lack of urgency, accountability, and customer service in this department. I expect better transparency and efficiency..especially when it comes to funds that rightfully belong to me. If this is how Bonitas handles basic administrative tasks, I seriously question how they handle more complex medical claims.

Sort out your accounts department, Bonitas.. Pay our money back