mC
moses C

1 reviews | Active since Jun 2016

08 Jun 2016, 14:02

savings refund

<p>im dissapointed with the slow responce and lack of communication from bonitas as i have sent all the documents required for the savings refund, it has been almost 3 weeks and numerous phone calls with no joy. This kind of service is unacceptable as every phone call costs more money and time as i have to listen to the same story from the consultants.</p>

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply09 Jun 2016, 07:16
Official

Hello 2steprecords

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards

Bonitas Team

mC
moses C's update11 Jun 2016, 02:54
Reviewer Update

thanks kindly for sorting the refund payout.

Bonitas Medical Fund
Bonitas Medical Fund's reply13 Jun 2016, 10:46
Official

Hello 2steprecords

Thank you for submitting a comment to us through Hello Peter.

We hereby confirm that your concerns have been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Bonitas Team