HM
Hangwe M
1 reviews | Active since Jun 2024
03 Jun 2024, 09:54
Savings refund
I cancelled Bonitas have been fighting to get my refund,the call center staff just play with your mind,they keep generating reference for messages,I waited 5 months,on the 5 th month which was may still my refund not sent to my new medical aid
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
03 Jun 2024, 10:16 Hello Hangwe Matsila
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply03 Jun 2024, 10:16
Official
Hello Hangwe Matsila
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
HM
Hangwe M's updateReviewer Update
03 Jun 2024, 10:22Until I see proof of payment sent to my new medical aid,the above response is not satisfactory,this is what they have been saying the entire month
HM
Hangwe M's update03 Jun 2024, 10:22
Reviewer Update
Until I see proof of payment sent to my new medical aid,the above response is not satisfactory,this is what they have been saying the entire month
Bonitas Medical Fund's replyOfficial
03 Jun 2024, 12:00Hello Hangwe Matsila
Thank you for notifying us of your complaint.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply03 Jun 2024, 12:00
Official
Hello Hangwe Matsila
Thank you for notifying us of your complaint.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
05 Jun 2024, 11:08Hello Hangwe M Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply05 Jun 2024, 11:08
Official
Hello Hangwe M Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team