Savings Refund

When lockdown started I was working for one of the companies that had to close down, so I had to downgrade my medical aid to the option that I can afford, then I was told I had medical savings of about R29000 and I asked if it's possible to use them to pay for my medical aid until I'm back on my feet, I was told I can't as I need about R33000 in my medical savings to be able to do that for 6 months. So I was promised that my savings will be refunded, that was beginning of April 2020 Till today, I haven't received my savings, and my medical aid has been suspended due to non payment, but Bonitas is sitting with my refund that I could use to continue paying for my medical aid They telling me about 4 to 5 months waiting period to allow Dr's to submit their claims, this is surprising cause everytime I would use my medical aid Bonitas will send a message within the same day, that they have received and processed the claim, but when it comes to refunding people their money they tell you about waiting period. I'm appalled at the level of service from them, especially after being their client for soo many years, my husband was their client for over 10 years and I took over medical aid since 2014 and Ive been paying close to R6000 every month but now they are failing me like this So they would rather discontinue my medical aid, instead of using the money in my savings account to continue paying my medical aid, and on top of that now they failing to pay my refund so I can continue paying for my medical aid. So with the pandemic we facing I must go through it without medical aid while they owing me money?? I tried to reach out on Facebook inbox, emails, calls but every time I email they ask me to send paperwork, I've sent them so many times, they will acknowledge the receipt then keep quite. Then when I email again to ask for progress, they ask me to send documents again, I'm tired now When are you paying my refund Bonitas??