savings refund

Item: Bonitas Medical Fund
Rating: 1
Author: Thembeka M

I have send refund form to bonitas in November and I am still awaiting my refund And telephonically the lady on claims says my savings was used for dental consultation which is from preventative care

Can I please have my savings,this is unacceptable

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

04 Mar 2026, 09:26

Hello Thembeka M

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas Team

Bonitas Medical Fund's reply04 Mar 2026, 09:26

Official

Hello Thembeka M

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas Team

Bonitas Medical Fund's replyOfficial

09 Mar 2026, 13:34

Hello Thembeka M

Thank you for submitting a comment to us through hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Regards

Bonitas Team

Bonitas Medical Fund's reply09 Mar 2026, 13:34

Official

Hello Thembeka M

Thank you for submitting a comment to us through hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Regards

Bonitas Team