Savings Refund

I am at my wits end with the service or lack thereof that I have received from Bonitas with regards to my savings paying out. I changed options from Bonsave to Bonessential in Dec which was effective from 01 Jan 2015, the change of option was processed smoothly with no issues. I enquired on when my savings will pay out since bonessential makes no use of savings and was advised that it will be after 4 months since everything needs to be processed accordingly