Savings Refund ???

I terminated my membership 31.12.14 & had a positive MSA balance. I contacted the Bonitas 07.04.15 & got a refund form which was returned the same day. I was advised that my savings would be paid out within the first week in May 2015(Refer to the recorded telephone call). I recommend that you go & listen to the phone call with miss NkaliphoM - NOT ONCE during this phone call do I recall her advising me that my savings WILL HAVE TO BE TRANSFERRED to my new medical aid. In fact, she was joking with me about using the money to purchase luxuries, groceries, etc! Why send me the refund form in the first place, confirming my banking details? I followed up numerous times since & still NOTHING.This has been such a frustrating experience - almost every single telephone call to Bonitas was about 30min long. I have not had any proper feedback in this matter and find the level of service received up to this point utterly disappointing. You may think I am being difficult but I can assure you that I am not. Is it unreasonable to ask for decent service delivery?I hereby request that my query be finalised as a matter of urgency. *** / 050515Q96X7Y / 140515Q9G131