LM
Lydia M
1 reviews | Active since Mar 2009
17 Jun 2025, 14:02
Savings Plan Refund
Bonitas will not tell me when will they pay me my refund
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
17 Jun 2025, 14:21Hello Lydia
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have escalated your query to finance department for further assistance. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have escalated your query to finance department for further assistance. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply17 Jun 2025, 14:21
Official
Hello Lydia
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have escalated your query to finance department for further assistance. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have escalated your query to finance department for further assistance. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
LM
Lydia M's updateReviewer Update
17 Jun 2025, 15:06Hi
I have lost count of the "escalations" to the finance department. It has been over 2 months of escalations
Nothing ever comes out of those escalations unfortunately
I have lost count of the "escalations" to the finance department. It has been over 2 months of escalations
Nothing ever comes out of those escalations unfortunately
LM
Lydia M's update17 Jun 2025, 15:06
Reviewer Update
Hi
I have lost count of the "escalations" to the finance department. It has been over 2 months of escalations
Nothing ever comes out of those escalations unfortunately
I have lost count of the "escalations" to the finance department. It has been over 2 months of escalations
Nothing ever comes out of those escalations unfortunately
Bonitas Medical Fund's replyOfficial
24 Jun 2025, 09:55Hello Lydia Thank you for submitting a comment to us through hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas team
Bonitas Medical Fund's reply24 Jun 2025, 09:55
Official
Hello Lydia Thank you for submitting a comment to us through hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas team