TM
Thamie M
1 reviews | Active since Feb 2025
04 Feb 2025, 10:20
Savingd Refund
I terminated the medical aid august 2024 i havent recieve the savings refund since then they said 4 months after the termination its the 6th month now
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Replies (2)
Bonitas Medical Fund's replyOfficial
04 Feb 2025, 11:03Hello Thamie M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We are currently conducting a routine verification of refund processes to ensure compliance with internal policies and regulatory requirements.
As a result, your refund has been temporarily placed on hold. We are working to resolve this matter as quickly as possible and will notify you once this review has been completed. We appreciate your understanding and patience. Kind regards Bonitas Team
As a result, your refund has been temporarily placed on hold. We are working to resolve this matter as quickly as possible and will notify you once this review has been completed. We appreciate your understanding and patience. Kind regards Bonitas Team
Best regards,
Bonitas Medical Fund's reply04 Feb 2025, 11:03
Official
Hello Thamie M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We are currently conducting a routine verification of refund processes to ensure compliance with internal policies and regulatory requirements.
As a result, your refund has been temporarily placed on hold. We are working to resolve this matter as quickly as possible and will notify you once this review has been completed. We appreciate your understanding and patience. Kind regards Bonitas Team
As a result, your refund has been temporarily placed on hold. We are working to resolve this matter as quickly as possible and will notify you once this review has been completed. We appreciate your understanding and patience. Kind regards Bonitas Team
Best regards,
TM
Thamie M's updateReviewer Update
04 Feb 2025, 11:24On hold until when?
TM
Thamie M's update04 Feb 2025, 11:24
Reviewer Update
On hold until when?