NN
Nico N
1 reviews | Active since Jul 2013
10 Jun 2022, 17:49
Saving refund
I changed from a savings option to non savings option. All relevant documentation was send to them and it was confirmed that my money would be payed to my bank account in May. To this date nothing has been paid . I have sent an email to query when the money would be paid. I'm still wait for any reply .
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Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
10 Jun 2022, 18:00Hello Nico N
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Best regards,
Bonitas Medical Fund's reply10 Jun 2022, 18:00
Official
Hello Nico N
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Best regards,
NN
Nico N's updateReviewer Update
12 Jun 2022, 19:49I would like for a supervisor to phone me to resolve this , as this totally unacceptable.
NN
Nico N's update12 Jun 2022, 19:49
Reviewer Update
I would like for a supervisor to phone me to resolve this , as this totally unacceptable.
Bonitas Medical Fund's replyOfficial
13 Jun 2022, 08:41Hello Nico N
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Best regards,
Bonitas Medical Fund's reply13 Jun 2022, 08:41
Official
Hello Nico N
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Best regards,